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Senior Operations Analyst

2 months ago

London, Greater London, United Kingdom Fintech-Rec Group Ltd Full time
{"h3": "Job Opportunity: Senior Operations Analyst", "p": "We are seeking a highly skilled Senior Operations Analyst to join our Operations team at Fintech-Rec Group Ltd. This permanent full-time position is based in London and offers a fantastic opportunity for a motivated individual to support the day-to-day running of payment services and other customer-related services.

", "ul": [{"li": "Ensure all incoming and outgoing payment transactions failing Straight Through Processing (STP) are authorized accurately and within deadlines (RTGS CHAPS Faster Payments Bacs) and assist with the reconciliations process daily."}, {"li": "Oversee the timely processing and maintenance of Direct Debits Standing Orders and related entries within the mandated operational schedule to effectively meet scheme schedule requirements."}, {"li": "Act as a first point of escalation to resolve customer internal and/or external bank queries relating to payments promptly and in line with service levels."}, {"li": "Oversee performance and validation of all static data tasks aligned with opening, closing, and day-to-day account maintenance."}, {"li": "Provide subject matter expertise or identify the appropriate team resource to assist with the Reconciliations process when breaks arise."}, {"li": "Promote a culture of continuous improvement by proactively working with colleagues to identify areas for improvement and suggesting solutions for the operations system, communicating these to the Head of Operations and others."}, {"li": "Build and maintain relationships with customers, payment schemes, and colleagues ensuring high service standards and making recommendations to improve services on an ongoing basis."}, {"li": "Maintain an in-depth understanding of AML, KYC, banking sanctions, and FCA regulations to ensure compliance in handling customer accounts and client funds, assisting with risk mitigation by following established controls and proposing improvements when needed."}, {"li": "Produce reports and management information as needed."}, {"li": "Support the Operations Team Leaders and others with ad hoc requests, projects, or routine duties."}, {"li": "Act as a delegate for Operations Team Leader as required."}], "h3": "Requirements", "ul": [{"li": "Ideally 3-5 years of payments processing experience with specific knowledge of UK clearing systems."}, {"li": "Excellent customer management skills."}, {"li": "Strong operational skillset."}, {"li": "Effective communication skills with the ability to engage with various levels of seniority internally and externally."}, {"li": "Customer service-focused background with a good understanding of banking in general."}, {"li": "Self-motivated individual with attention to detail, commercial awareness, good judgment, and decision-making skills."}], "h3": "Benefits", "p": "Salary: \u30k-\u40k basic (depending on experience)

Pension Scheme

Annual Holiday Allowance

If you meet these criteria and are ready to join a dynamic and growing team, we encourage you to apply. Please contact us for more information about this exciting opportunity."}