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Operations Specialist
2 months ago
Job Summary
We are seeking a skilled Operations Specialist to join our team at Office Angels. As an Operations Specialist, you will play a crucial role in ensuring the smooth operation of our business processes.
Key Responsibilities
- Process Management: Manage the end-to-end process of research and finding for customers, ensuring seamless and efficient execution.
- Customer Communication: Regularly communicate with customers to keep them informed of progress, providing timely updates and addressing any concerns.
- Research and Analysis: Conduct independent research and analysis to identify opportunities for process improvement and implement changes as needed.
- Provider and Employer Engagement: Conduct outbound calls to providers and employers to gather information and resolve issues.
- Record Keeping and Reporting: Accurately record and communicate information to stakeholders, providing regular reports on process performance.
- Process Improvement: Provide feedback and contribute to the ongoing improvement of operations, identifying areas for enhancement and implementing changes.
Requirements
- Previous Experience: Previous experience in a customer service role is beneficial, with a strong understanding of business operations and process management.
- Administrative Skills: Proficiency in administration is desirable, with experience in managing multiple tasks and priorities.
- Technical Skills: Familiarity with CRM systems like Salesforce is advantageous, with experience in using software to manage customer interactions and process data.
What We Offer
As an Operations Specialist at Office Angels, you will have the opportunity to work in a dynamic and growing organization, with a focus on delivering exceptional customer service and process excellence. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
