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Administrative Support Specialist

3 months ago

Doncaster, Doncaster, United Kingdom NHS South Yorkshire Integrated Care Board Full time

Position Overview

Note: Previous applicants need not apply.

The Administrative Support Specialist will deliver a high-quality, comprehensive, and confidential service to senior management. The selected candidate will collaborate with the Business Support Manager to create and implement the team's operational plan.

The ideal candidate will work flexibly within the broader Corporate Governance team, assisting the Director of Corporate Governance and Board Secretary in providing effective and compliant services while ensuring business continuity.

If you have utilized any Artificial Intelligence (AI) tools to assist with your application, please disclose this at the beginning of your supporting statement.

Key Responsibilities

- Provide and receive complex information, which may include sensitive and contentious matters.

- Serve as the primary point of contact for inquiries and guidance for the team.

- Ensure that all urgent and/or confidential communications are received and disseminated to relevant parties promptly and appropriately.

- Manage routine correspondence and draft standard responses, ensuring accuracy and timely delivery.

- Address complaints, comments, and suggestions in accordance with policy, resolving issues where possible and escalating to the line manager when necessary.

- Prepare meeting agendas, take minutes, track actions, and distribute notes effectively.

- Collaborate with other administrators and PAs across the organization to maintain an effective communication network, including managing visitor interactions and covering general administrative duties as needed.

About NHS South Yorkshire Integrated Care Board

NHS South Yorkshire Integrated Care Board is responsible for overseeing health and social care for a diverse population. Through collaboration across Barnsley, Doncaster, Rotherham, and Sheffield, we aim to enhance community health outcomes, tackle inequalities, and promote economic development.

Our dedicated team of nearly 1,000 staff is committed to addressing the health, public health, and social care needs of the South Yorkshire population, guided by our core values of teamwork, empowerment, and innovation. We work closely with the Integrated Care Partnership (ICP) and various health and care providers to deliver services that meet local needs.

Qualifications and Skills

Essential Qualifications:

  • NVQ Level 4 in a relevant field or equivalent experience.

Skills and Competencies:

  • Exceptional attention to detail and accuracy.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Adaptable approach to meet various deadlines.
  • Ability to work efficiently in a fast-paced environment and manage multiple tasks.
  • Capable of performing duties independently while adhering to policies and procedures.
  • High standard of customer service for all stakeholders.
  • Excellent communication skills, both verbal and written, with the ability to convey information clearly.
  • Strong team player with the ability to collaborate effectively.

Experience:

  • Significant experience in secretarial or administrative roles.
  • Proficient in administrative processes and procedures.
  • Experience in establishing and maintaining office systems.
  • Familiarity with drafting correspondence.
  • Intermediate proficiency in IT systems and software, including Microsoft Office Suite.
  • Proven experience in handling sensitive and confidential information.
  • Experience in minute-taking and report production.

Desirable Attributes:

  • Previous experience in a similar role within healthcare or the public sector.
  • Experience working in a distributed team across multiple locations.

Personal Attributes:

  • Ability to foster positive working relationships and appreciate diversity.