IT Support Specialist

2 weeks ago

North Acton, United Kingdom Client Server Full time
IT Support Engineer (L3 Microsoft Windows O365)

We are seeking an experienced IT Support Engineer to join our global team, providing level 3 support to a diverse user base. As an IT Support Engineer, you will be part of a dynamic team tackling complex support requests from Investment Management professionals, operational teams, and software engineers.

Key Responsibilities:

  • Provide level 3 support to a global user base, troubleshooting incidents and identifying root causes.
  • Collaborate with colleagues to resolve complex technical issues.
  • Use automation to streamline repetitive tasks and processes.
  • Work with a modern Microsoft tech stack, including Windows Server, Office 365, Active Directory, and Exchange.
  • Participate in lunch and learn sessions and on-the-job training to upskill and develop your knowledge.

Requirements:

  • Experience of supporting users within a global finance environment.
  • Strong knowledge of the Microsoft tech stack, including Windows Server, Office 365, Active Directory, and Exchange.
  • Strong scripting skills with PowerShell to automate daily tasks.
  • Good knowledge of Azure or AWS.
  • Excellent communication and collaboration skills.
  • Degree educated in a STEM discipline.

What We Offer:

  • Competitive salary (£60k) plus benefits.
  • Pension.
  • Private medical insurance, including 24-hour GP access.
  • Enhanced parental leave policy.
  • 25 days annual leave.
  • Ongoing training and development, with financial support for courses.

We are an equal opportunities employer, committed to diversity and inclusion. Our clients share our values, and we believe in creating a workplace where everyone can thrive.

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