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IT Support Specialist

2 months ago

North Acton, Greater London, United Kingdom In Technology Group Full time
Role Overview

We are seeking an ambitious 1st Line IT Engineer to join our team in Northwest London. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Diagnose and resolve 1st line assigned tickets within target resolution times
  • Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket
  • Provide excellent customer service and an excellent customer experience at all times
  • Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes
  • Liaise with partners and third-party vendors to resolve customer issues
Requirements
  • Great telephone and client facing skills
  • Previous IT support experience (1 year)
  • Office 365 & Exchange Online
  • SharePoint and Teams
  • Windows OS and Server
  • Active Directory
  • Excellent team player but with the capacity to be strongly self-motivated
  • The ability to build, configure, administer and support Windows devices (laptops, desktops etc)
  • The ability to deal with difficult and demanding situations in a calm and professional manner
  • Networking - DNS / DHCP / TCP/IP
Benefits Package
  • Annual Bonus
  • 25 Days' Annual Leave + 8 Bank Holidays
  • Specialist Microsoft Training - Microsoft Office 365 & Azure
  • Health & Dental insurance
  • Pension Contributions
  • Company paid sickness
  • Interest-free season ticket loan
  • Social events