Floor Manager

1 month ago

London, Greater London, United Kingdom Hilton Hotels & Resorts Full time
Unlock Your Potential as a Conference and Banqueting Floor Manager at Hilton London Metropole

Are you a seasoned hospitality professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences and leading high-performing teams? We're seeking a talented Conference and Banqueting Floor Manager to join our team at Hilton London Metropole, one of Europe's leading conference hotels.

About the Role

As a Conference and Banqueting Floor Manager, you will be responsible for overseeing the smooth operation of our conference and banqueting floors, ensuring that every event is a success and every guest leaves with a lasting impression. You will lead a team of dedicated professionals, providing guidance, support, and coaching to ensure that they deliver exceptional service and exceed customer expectations.

Key Responsibilities
  • Manage all conference and banqueting floor operations, including event planning, coordination, and execution
  • Maintain exceptional levels of customer service, ensuring that every guest feels valued and cared for
  • Ensure compliance with brand standards and quality procedures
  • Evaluate guest satisfaction levels and implement continuous improvement initiatives
  • Optimize sales and contain costs, identifying areas for action and implementing solutions
  • Maintain good communication and work relationships with all hotel areas, external customers, and suppliers
  • Ensure staffing levels cover business demand and provide training and development opportunities for team members
What We Offer

As a Conference and Banqueting Floor Manager at Hilton London Metropole, you will enjoy a competitive salary of £31,500, plus a range of benefits, including:

  • Opportunities for career growth and development
  • Remote work day option
  • Monthly team recognition and celebrations
  • Open space large office
  • Free, healthy, and high-quality meals when on duty
  • Personal development programs designed to support you at every step of your career
  • Hilton Honours Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
  • Team Member Referral Program
  • Discounted dental and health cover
  • High street discounts with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • A chance to make a difference through our Corporate Responsibility programs
Requirements

To be successful as a Conference and Banqueting Floor Manager at Hilton London Metropole, you will need:

  • Strong knowledge of the hotel/leisure/service sector
  • Record of success in conference and beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
  • Exceptional communication skills
  • Exceptional leadership skills to create a winning team
Join Our Team

At Hilton London Metropole, we're passionate about delivering exceptional experiences for our guests and creating opportunities for our team members to grow and develop their careers. If you're a motivated and talented individual who shares our values and is looking for a new challenge, we'd love to hear from you.

  • Floor Manager

    3 weeks ago

    London, Greater London, United Kingdom Fortnum & Mason Full time

    At Fortnum & Mason, we are passionate about delivering exceptional customer experiences and showcasing our exquisite homeware collection on the 1st Floor.We are seeking an experienced and skilled Floor Manager to lead our busy 1st Floor team and drive strong operational execution across the department.The successful candidate will be responsible...

  • Floor Manager

    1 month ago

    London, Greater London, United Kingdom Outside The Box Recruitment Ltd Full time

    Menswear Floor Manager OpportunityWe are seeking a highly skilled and experienced Menswear Floor Manager to join our team at Outside The Box Recruitment Ltd.The successful candidate will be responsible for managing the menswear floor, leading a team of sales associates, and delivering exceptional customer service.Key Responsibilities:Manage the menswear...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom Fortnum & Mason Full time

    Job Title: Floor Manager - First FloorFortnum & Mason is seeking an experienced and exceptional Floor Manager to lead our busy 1st Floor team. As a key member of our retail team, you will be responsible for delivering world-class customer service and driving strong operational execution across your department.Key Responsibilities:Resolve escalated customer...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom Fortnum & Mason Full time

    Job Title: Floor Manager - First FloorFortnum & Mason is seeking an experienced and exceptional Floor Manager to lead our busy 1st Floor team. As a key member of our retail team, you will be responsible for delivering world-class customer service and driving strong operational execution across your department.Key Responsibilities:Resolve escalated customer...

  • Floor Manager

    1 month ago

    London, Greater London, United Kingdom Harts Group Full time

    El Pastor Floor Manager RoleWe are seeking a highly skilled and experienced Floor Manager to join our team at El Pastor, a vibrant and dynamic Mexican taqueria in the heart of London Bridge.As a Floor Manager, you will be responsible for leading our team to deliver exceptional customer service, ensuring that every guest has a memorable and enjoyable...

  • Floor Manager

    1 month ago

    London, Greater London, United Kingdom Harts Group Full time

    El Pastor Floor Manager RoleWe are seeking a highly skilled and experienced Floor Manager to join our team at El Pastor, a vibrant and dynamic Mexican taqueria in the heart of London Bridge.As a Floor Manager, you will be responsible for leading our team to deliver exceptional customer service, ensuring that every guest has a memorable and enjoyable...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom House of CB Full time

    Unlock Your Potential as a Sales Floor Manager at House of CBAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a keen eye for detail? We're seeking a talented Sales Floor Manager to join our dynamic team at House of CB in Westfield, Stratford, London.About the RoleAs a...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom House of CB Full time

    Unlock Your Potential as a Sales Floor Manager at House of CBAre you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a keen eye for detail? We're seeking a talented Sales Floor Manager to join our dynamic team at House of CB in Westfield, Stratford, London.About the RoleAs a...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom Fortnum & Mason Full time

    Job Title: Floor Manager - First FloorFortnum & Mason is seeking an exceptional Floor Manager to lead our busy 1st Floor team. As a key member of our retail team, you will be responsible for delivering world-class customer service and driving operational excellence across the department.Key Responsibilities:Customer Service: Resolve escalated customer...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom Fortnum & Mason Full time

    Job Title: Floor Manager - First FloorFortnum & Mason is seeking an exceptional Floor Manager to lead our busy 1st Floor team. As a key member of our retail team, you will be responsible for delivering world-class customer service and driving operational excellence across the department.Key Responsibilities:Customer Service: Resolve escalated customer...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom The Londoner Full time

    Job Title: Floor ManagerWe are seeking a skilled and experienced Floor Manager to join our team at The Londoner, a chic boutique hotel in the heart of Leicester Square. As a Floor Manager, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our floors.About the Role:Lead a team of staff to provide...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom The Londoner Full time

    Job Title: Floor ManagerWe are seeking a skilled and experienced Floor Manager to join our team at The Londoner, a chic boutique hotel in the heart of Leicester Square. As a Floor Manager, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our floors.About the Role:Lead a team of staff to provide...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom The Londoner Full time

    Job Title: Floor ManagerWe are seeking a skilled and experienced Floor Manager to join our team at The Londoner, a chic boutique hotel in the heart of Leicester Square. As a Floor Manager, you will be responsible for delivering exceptional customer service, driving revenue growth, and leading a high-performing team.About the Role:Lead a team of hospitality...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom The Londoner Full time

    Job Title: Floor ManagerWe are seeking a skilled and experienced Floor Manager to join our team at The Londoner, a chic boutique hotel in the heart of Leicester Square. As a Floor Manager, you will be responsible for delivering exceptional customer service, driving revenue growth, and leading a high-performing team.About the Role:Lead a team of hospitality...

  • Floor Manager

    2 weeks ago

    London, Greater London, United Kingdom Boom Battle Bar Full time

    About Boom Battle BarWe're a dynamic and exciting company that's breaking boundaries in the world of competitive socialising.Our journey began with a bang in 2022, and we haven't hit the brakes since. We're proud to have launched our first international venue in Dubai during the summer of 2023.Our goal is to create unforgettable moments for our guests. We're...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom Harts Group Full time

    Unlock Your Potential as a Floor ManagerWe are seeking a highly skilled and experienced Floor Manager to join our exceptional team at El Pastor Restaurant in Battersea, London. As a key member of our team, you will be responsible for delivering exceptional customer service, managing the daily operation of the floor, and supporting the team to achieve our...

  • Floor Manager

    4 weeks ago

    London, Greater London, United Kingdom Harts Group Full time

    Unlock Your Potential as a Floor ManagerWe are seeking a highly skilled and experienced Floor Manager to join our exceptional team at El Pastor Restaurant in Battersea, London. As a key member of our team, you will be responsible for delivering exceptional customer service, managing the daily operation of the floor, and supporting the team to achieve our...

  • Floor Manager

    1 month ago

    London, Greater London, United Kingdom Home Grown Full time

    Dynamic Floor Manager Wanted for Luxury Private Members ClubHome Grown, a stylish private members club in the heart of Marylebone, is seeking a dynamic Floor Manager to join our F&B team.About the RoleWe are looking for a highly organized and guest-focused individual with excellent communication skills to create a memorable experience for our members and...

  • Floor Manager

    1 month ago

    London, Greater London, United Kingdom Home Grown Full time

    Dynamic Floor Manager Wanted for Luxury Private Members ClubHome Grown, a stylish private members club in the heart of Marylebone, is seeking a dynamic Floor Manager to join our F&B team.About the RoleWe are looking for a highly organized and guest-focused individual with excellent communication skills to create a memorable experience for our members and...

  • Floor Manager

    3 weeks ago

    London, Greater London, United Kingdom The Coal Shed Tower Bridge Full time

    Job Title: Floor ManagerWe are seeking a highly skilled and experienced Floor Manager to join our team at The Coal Shed Tower Bridge.The successful candidate will be responsible for leading our front-of-house team, ensuring exceptional guest experiences, and maintaining a high level of service standards.Key Responsibilities:Lead and motivate the...