Regulatory Compliance Officer

3 weeks ago


St Judes, United Kingdom Teleperformance Full time
Job Title: Regulatory Compliance Manager

Teleperformance is seeking a highly skilled Regulatory Compliance Manager to join our team. As a key member of our Privacy, Risk and Compliance department, you will play a critical role in ensuring that our services meet the highest standards of regulatory compliance.

Key Responsibilities:
  • Maintain and continuously improve our company's FS Governance frameworks and models.
  • Work closely with operational partners and stakeholders to ensure all compliance metrics are met and resolve any gaps.
  • Be the primary point of contact for the FCA, delivering all required company reporting and ensuring compliance with the FCA Handbook.
  • Support clients with FCA or FS compliance matters.
  • Support sales activity, providing guidance to the sales team on what is and is not possible, and developing new processes as required.
  • Maintain an audit schedule to conduct monitoring reviews on all LOB to ensure compliance with regulations and processes.
  • Operate as the FCA SME, proactively maintaining knowledge of changing regulatory requirements.
  • Provide input to and run the FS Governance forum, attending Board meetings when required.
  • Prepare detailed reports and dashboards on the status of each client's FS compliance and influence improvements or changes as needed.
  • Build knowledge of clients, processes, and regulatory frameworks to contribute to and support ongoing contractual relationships.
  • Attend weekly, monthly, and quarterly client reviews as required to ensure all regulatory compliance requirements are discussed and related issues are addressed.
  • Be an advocate for increasing regulatory compliance awareness and work with the Risk Assurance Manager to continually increase awareness across the business.
Requirements:
  • A proven track record of working with the FCA and knowledge of the FCA Handbook, including an understanding of financial products.
  • The ability and experience in creating high-performing teams.
  • At least 5 years' experience in a Compliance and/or Risk role from within the banking and financial services sector.
  • Educated to degree level (desirable).
  • Compliance or Risk qualifications, e.g., ICA or IRM (desirable).
  • Very strong experience of developing and maintaining governance frameworks, processes, controls, reporting, etc.
Behaviours:
  • Comfortable working in a fast-paced and innovative environment with a degree of collaboration and autonomy.
  • Excellent written and verbal communication skills.
  • Good time management.
  • Excellent presentation skills.
  • Confident communicator with the ability to influence at all levels.

Salary up to: £65K



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