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Recruitment Operations Specialist
2 months ago
We are seeking a highly organized and proactive Recruitment Support Consultant to provide operational support to our hosted clients and their resources. This role involves direct liaison with key stakeholders, onboarding and offboarding resources, engaging with global payroll partners, and ensuring exceptional customer service.
Key Responsibilities- Client Relationship Management: Manage client relationships and engagement, including commercial pricing submissions, contract renewals, and candidate issue resolution.
- Resource Management: Oversee the management of all hosted resources, ensuring all issues are resolved promptly.
- CRM Administration: Administer processing on our CRM system for extensions, amendments, and new placements.
- Commercial Collaboration: Collaborate with the commercial team for onboarding and work with international compliance partners to support hosted resources.
- Financial Management: Oversee timesheets, invoices, and expenses to ensure they are received, checked, and processed in accordance with client agreements.
- Agreement Compliance: Follow frame agreement guidelines committed to with the client and support PO tracking with the client and internal finance teams.
- Data Tracking: Maintain accurate data tracking on the company CRM system and provide regular weekly and monthly tracking reports to your manager.
- Business Experience: Relevant business-to-business operational experience.
- Account Management: Account Management experience is desirable.
- Education: Educated to A Level.
- Soft Skills: Organised, proactive, and excellent attention to detail.
- Customer Service: Good customer service skills and the ability to work to tight deadlines.
- Technical Skills: Experience using CRM databases and undertaking complex enquiries.
- Communication: Effective customer care and excellent communication skills.
- Competitive Salary
- Dynamic Team Environment
- Professional Development Opportunities
- Supportive Work Environment
