Quality Assurance Specialist

1 week ago


Sutton Coldfield, Birmingham, United Kingdom Lloyd Recruitment Services Ltd Full time
Quality Assurance Specialist

Lloyd Recruitment Services Ltd is seeking a highly skilled Quality Assurance Specialist to join their team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our client's operations.

Key Responsibilities:
  • Assess the performance of a team of agents in an operational area
  • Conduct monitoring activities as outlined in the company's QA framework
  • Gather and analyze data from monitoring activities to support information flow, challenge processes, and perform Root Cause Analysis
  • Provide feedback to agents and management as needed
  • Identify trends and report insights to the QA Manager
Requirements:
  • Previous Quality Assurance experience is essential
  • Knowledge in the Financial Services or Consumer Credit sector
  • Good communication skills
  • Data analysis and MI production skills
  • Management skills
  • Ability to multitask

What We Offer:

  • Competitive salary and excellent benefits package
  • Immediate start
  • Opportunity to work with a dynamic and growing organization

How to Apply:

Please submit your application, including your resume and a cover letter, to Lloyd Recruitment Services Ltd. We look forward to hearing from you.



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