Quality Assurance Specialist
1 week ago
Lloyd Recruitment Services Ltd is seeking a highly skilled Quality Assurance Specialist to join their team. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our client's operations.
Key Responsibilities:- Assess the performance of a team of agents in an operational area
- Conduct monitoring activities as outlined in the company's QA framework
- Gather and analyze data from monitoring activities to support information flow, challenge processes, and perform Root Cause Analysis
- Provide feedback to agents and management as needed
- Identify trends and report insights to the QA Manager
- Previous Quality Assurance experience is essential
- Knowledge in the Financial Services or Consumer Credit sector
- Good communication skills
- Data analysis and MI production skills
- Management skills
- Ability to multitask
What We Offer:
- Competitive salary and excellent benefits package
- Immediate start
- Opportunity to work with a dynamic and growing organization
How to Apply:
Please submit your application, including your resume and a cover letter, to Lloyd Recruitment Services Ltd. We look forward to hearing from you.
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