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Advanced Patient Systems Supervisor
3 months ago
Job Overview
The Lead Patient Systems Coordinator will oversee the comprehensive management of the Systems Management division within Patient Systems. This role requires effective collaboration with senior stakeholders and supplier account representatives to ensure timely resolution of issues. Close cooperation with Project and Programme Managers is vital to maintain a thorough understanding of all initiatives related to clinical systems and their implications for the Patient Systems team.
Key Responsibilities
- Provide intricate clinical application support to service users utilizing the most suitable communication methods, such as Teams, face-to-face, or telephone.
- Manage the overall work packages for the Systems Management division.
- Foster relationships with senior supplier account representatives and conduct regular service review meetings to monitor progress and address complex escalated issues.
- Supervise the Systems Management team, including managing staff performance and addressing disciplinary matters.
- Assist the Advanced Patient Systems Officer with intricate inquiries.
About Our Organization
North Middlesex University Hospital NHS Trust (NMUH) is one of London's most active healthcare providers, delivering hospital care and community services to a diverse population. Our specialized services encompass areas such as HIV, cardiology, blood disorders, diabetes, fertility, sickle cell, and thalassemia. We also offer a comprehensive range of cancer diagnosis and treatment services, with dedicated support for cancer patients' wellbeing. Our community services include a specialized program for children and young people, ensuring they receive optimal care and support.
Job Responsibilities
For further details regarding this position, please refer to the attached job description and person specification.
Person Specification
Education and Qualifications
Essential
- Comprehensive knowledge of various IM&T domains acquired through a degree or equivalent experience.
- Specialized knowledge obtained through a postgraduate diploma or equivalent experience.
- Additional managerial expertise in an IT customer-centric environment.
- In-depth understanding and experience of IT applications in healthcare settings.
Desirable
- PRINCE 2 Foundation qualification in Project Management.
Skills and Abilities
Essential
- Ability to communicate complex IM&T and corporate matters to non-IM&T managers; negotiate with external organizations regarding service issues.
- Proficient in analyzing complex service-related problems and making informed decisions regarding resource allocation for Patient Systems work.
- Capable of planning projects that impact the department and organization, contributing to the medium-term IM&T strategy.
- Implement IM&T policies and procedures in the designated area; propose modifications and redesign local IM&T policies that affect other areas.
- Competent in addressing staff and performance-related issues.
Experience
Essential
- Proven experience working at a senior level within a customer-focused service environment.
- Experience collaborating with staff at all levels across multidisciplinary teams in various settings.
- Extensive knowledge and experience with System C Careflow products.
- Experience managing teams in an IT customer-oriented environment.
- First-hand experience in updating and maintaining system security policies for all responsible systems.
