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Payments Operations Global Resiliency Lead

2 months ago

Bournemouth, Bournemouth, United Kingdom JPMorganChase Full time
Job Description

This is an exciting opportunity to join JPMorganChase and lead the Global Payments Operations Business Resiliency team. Payments is one of the most innovative and forward-thinking lines of business within the Corporate Investment Bank (CIB).

As a Payments Operations Global Resiliency Lead - Executive Director within the Payments organization, you will ensure that the team is paying attention to resiliency and how we react to resiliency events. You will not only have an eye on resiliency plans but also how to recover from business disruption, minimizing the impact to customers, the Firm, and the Market.

Key Responsibilities

  • Lead and develop the global Payments Resiliency Team
  • Design and manage personal improvement plans to set and meet team and individual performance goals
  • Create and maintain a network of senior management stakeholders both within Payments and across the Firm
  • Lead high-profile resiliency incidents and support the team during business disruptions
  • Manage the coordination of the Business resiliency across Operations, Client Service, Product & across the Firm
  • Develop Resiliency strategies at a Payments, Firm, and Industry level
  • Advocate both internally and externally for stronger resiliency planning
  • Advise Payments of resiliency regulations, their implementation, and challenges
  • Manage global regulatory interactions and exams

Required Qualifications, Capabilities, and Skills

  • Previous extensive experience in Financial Institutions
  • Excellent communication, presentation (both oral and written) & influencing skills
  • Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders
  • Consistent partnership record and ability to build effective business relationships
  • Ability to troubleshoot and strong analytical skills
  • Effective change management skills; Ability to support & adapt within a changing environment
  • Strong interpersonal and team management skills

Preferred Qualifications, Capabilities, and Skills

  • Business Resiliency, Operational & Crisis Management experience preferred