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About The Bath Priory
We are a prestigious hotel located in the heart of Bath, offering a unique and luxurious experience to our guests. Our hotel is a stunning Georgian house with 33 bedrooms, surrounded by four acres of award-winning gardens.
Our Team
We are seeking a friendly and welcoming Spa Receptionist to join our team. As a Spa Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring that their experience is nothing short of exceptional.
Key Responsibilities
- Provide warm and welcoming service to our guests, ensuring that they feel at ease and relaxed.
- Manage the reception area, including checking in and out guests, handling payments, and responding to queries.
- Work closely with the spa team to ensure that our guests receive the highest level of service and that their spa treatments are booked and managed efficiently.
- Maintain a high level of knowledge about our hotel and its facilities, including the spa, to ensure that our guests are well-informed and able to make the most of their stay.
- Contribute to the overall success of the hotel by providing exceptional service, being proactive, and taking ownership of your work.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work in a prestigious hotel with a unique and luxurious atmosphere.
- A chance to develop your skills and experience in a fast-paced and dynamic environment.
- A supportive and collaborative team environment.
- The opportunity to work with a range of guests and to develop your customer service skills.
About You
We are looking for a Spa Receptionist who is passionate about delivering exceptional customer service, has a warm and welcoming personality, and is able to work well under pressure. You will be a team player, able to work collaboratively with our spa team and other departments to ensure that our guests receive the highest level of service.
Requirements
- Previous experience in a customer-facing role, preferably in a hotel or spa environment.
- Excellent communication and interpersonal skills.
- A warm and welcoming personality.
- Ability to work well under pressure and to prioritize tasks effectively.
- Basic knowledge of spa treatments and services.