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Dutch Language Customer Service Representative

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Euro London Full time
About the Role

We are seeking a highly skilled and customer-focused Dutch Language Customer Service Representative to join our team at Euro London. As a key member of our customer service team, you will be responsible for providing exceptional service to our Dutch-speaking customers.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Problem-Solving: Analyze and resolve customer complaints and concerns in accordance with company policies and procedures.
  • Team Collaboration: Work closely with other teams to ensure seamless customer service and support.
  • Customer Experience: Provide a positive and personalized experience for every customer interaction.
Requirements
  • Language Skills: Fluency in Dutch is essential for this role.
  • Customer Service Skills: Strong customer service skills with a passion for helping others.
  • Flexibility: Ability to work a rotational shift pattern, including late nights.
  • Communication Skills: Excellent communication skills and a professional telephone manner.
What We Offer
  • Well-being Allowance: A well-being allowance to support your active lifestyle.
  • Private Health Insurance: Private health insurance for you and your family.
  • Discounts: Discounts across a range of shops, gyms, bars, and restaurants.
  • Career Development: Opportunities for growth and development within the company.