IT Support Engineer
3 weeks ago
Your Role at The Royal Mint
We are seeking a skilled IT Support Engineer to join our team and provide essential technical support to our internal stakeholders. You will be responsible for resolving complex IT issues across various platforms, ensuring smooth operations within our organization.
Key Responsibilities:
- Provide second-line technical support, troubleshooting and resolving a wide range of IT issues.
- Demonstrate expertise in diagnosing and resolving hardware, software, and network problems across diverse platforms, including Windows and macOS.
- Effectively communicate complex technical information to non-technical users, ensuring clear understanding and resolution.
- Collaborate with colleagues to identify and implement solutions for IT challenges.
Essential Skills and Qualifications:
- Proven experience in a similar role providing second-line technical support within a corporate IT environment.
- Strong technical foundation with expertise in troubleshooting and resolving IT issues across multiple platforms.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.
- ITIL certification or knowledge of IT service management best practices is highly desirable.
- A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Benefits:
- Competitive salary and benefits package.
- Supportive and collaborative work environment.
- Opportunities for professional development and growth.
- Flexible working arrangements.
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