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Customer Experience Liaison
2 months ago
This role is part of the BioProduction group and involves supporting sales, operations, and product management teams. The primary focus is on building relationships and delivering an exceptional customer experience.
Key Responsibilities- Process orders in various systems, including Oracle E1/R12, SAP, and Salesforce.
- Work closely with customers and Account Managers to gather purchase order requirements and secure business.
- Meet BioProduction business objectives around On-Time In-Full delivery, Customer Allegiance scores, and revenue targets.
- Support and lead customer conference calls and participate in continuous improvement initiatives.
- BS/BA or High School diploma with three years of customer-facing experience in the biotechnology industry.
- Strong written and verbal communication skills, as well as interpersonal and detail-oriented skills.
- Experience with project management methodologies and analytical skills.
This role is based in an office environment. The physical demands described are representative of those that must be met by an employee to effectively perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.
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