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Migrant and Refugee Casework Coordinator
2 months ago
About the Role:
Voices in Exile is seeking a highly skilled and experienced Migrant and Refugee Casework Coordinator to join our team. As a key member of our advice and casework team, you will provide holistic support to clients with complex needs, including those experiencing destitution, homelessness, and immigration issues.
Key Responsibilities:
- Assess, prioritize, and triage new enquiries and referrals, allocating cases as appropriate within the generalist team.
- Carry a caseload and provide one-to-one generalist advice, casework, and practical support to migrant and refugee clients on issues including immigration status, housing and homelessness, welfare benefits, asylum support, community care, and destitution.
- Oversee our phone and email advice provision, organizing and participating in the weekly advice rota.
- Administer destitution hardship grants and liaise closely with our food bank staff in relation to destitute clients in need of food bank support.
- Attend and participate in local migrant sector meetings and networks as appropriate, identifying and raising any safeguarding concerns.
- Jointly oversee and supervise casework volunteers, providing support and advice to our current generalist caseworker as needed.
About the Team:
You will work as part of a small, supportive team that includes experienced caseworkers, volunteers, and other frontline staff. Our team provides a range of services, including refugee resettlement, skills and employability support, ESOL tuition, and food bank coordination.
Requirements:
- Experience working with migrant and refugee clients with complex needs.
- Knowledge of immigration law, welfare benefits, and community care.
- Ability to work in a fast-paced advice environment, prioritizing and managing a caseload effectively.
- Excellent communication and interpersonal skills, with the ability to work with diverse client groups and stakeholders.
- Right to work in the UK.
