Community Delivery Manager

1 month ago

Bury St, Suffolk, United Kingdom Evri Full time
{"title": "Community Delivery Manager", "description": "Evri is Seeking a Community Delivery Manager

We are looking for a skilled and experienced Community Delivery Manager to join our team at Evri. As a Community Delivery Manager, you will be responsible for ensuring the successful delivery of parcels to our customers across the final mile of the parcel journey.

Key Responsibilities:

  • Drive continuous performance improvement across delivery units through the engagement of self-employed and SE+ couriers.
  • Measure and drive improvement across a number of performance measures, including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries, and End of Life.
  • Keep enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication, and retention.
  • Capacity Management: ensure the successful coverage of rounds through the interviewing, selecting, and onboarding of couriers.
  • Motivate and engage self-employed couriers to ensure a high standard of customer service between the courier and end customer.
  • Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
  • Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents.
  • Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.

Requirements:

  • Current UK Driving licence
  • Previous experience of coaching, supporting, and motivating colleagues
  • Problem solving and planning effective contingencies and solutions
  • Customer Focused approach
  • Competent negotiation skills
  • Ability to adapt to different styles and behaviours

We are looking for individuals who share our passion and drive to delight our customers. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.

", "lang_code": "en"}

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