ServiceNow Solutions Architect
4 weeks ago
Oliver James Associates Ltd. is assisting a leading Software and Managed Service Provider in expanding their ServiceNow function. We are seeking a highly skilled ServiceNow Solutions Architect and Developer to join their team.
The ideal candidate will have a strong background in ServiceNow development, with a focus on ITSM and CSM modules. They will be responsible for designing and implementing solutions within the ServiceNow platform, as well as overseeing the administration and smooth operation of the platform.
The successful candidate will have a minimum of 4 years of hands-on ServiceNow development experience, with a proven track record of delivering large-scale transformation projects. They will also have a strong understanding of best practices and emerging tools and technologies within the ServiceNow ecosystem.
Key Responsibilities:
- Design and implement solutions within the ServiceNow platform, focusing on ITSM and CSM modules.
- Oversee the administration and smooth operation of the ServiceNow platform, including managing updates and deployments.
- Write and maintain server-side scripts, access control rules, business rules, UI actions, and policies using languages such as JavaScript, Angular, and Python.
- Develop tailored solutions for clients using ServiceNow modules like Customer Service Management, Incident and Problem Management, Change and Release Management, Knowledge and Asset Management, CMDB, Virtual Agent, and employee portals.
- Track development progress, report on status and performance metrics, and communicate updates to stakeholders.
Required Skills and Experience:
- Minimum 4 years hands-on ServiceNow development experience across large-scale transformation projects where ServiceNow was integrated with multiple enterprise-tier applications such as Salesforce/CRM, NetSuite, and ERPs.
- ServiceNow Administrator certification and Implementation Specialist (ITSM or CSM) certification are highly desired.
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