Financial Center Director

1 day ago

StratforduponAvon, Warwickshire, United Kingdom Bank of America Full time

Job Summary:

This role is responsible for overseeing the daily operations of a financial center and its employees. The ideal candidate will have strong leadership skills, be able to foster a team environment, and drive business results.

Key Responsibilities:

  • Develop and manage a high-performing team, including proactive sourcing of candidates and coaching employees to achieve their goals.
  • Manage client traffic, engage with clients, and foster client retention.
  • Drive business results through formalized management routines and coaching.
  • Create a world-class client experience environment.
  • Manage market-level initiatives prescribed by market leaders.
  • Drive operational excellence by engaging employees on business strategy.
  • Manage organizational priorities and effective execution.

Managerial Responsibilities:

This position may also involve managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role:

  • Break down barriers to create a more inclusive environment that supports company D&I goals.
  • Champion data-driven decision-making and remove obstacles to optimize operations.
  • Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
  • Inspect and challenge risk controls, governance, and culture to ensure timely identification, escalation, debate, and remediation of risk across the organization.
  • Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance.
  • Efficiently allocate and manage resources across the organization to drive short- and long-term profitability.
  • Inspect and manage the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
  • Mobilize organizational resources to deliver the full range of the bank's capabilities to meet client needs and gain competitive advantage.

Requirements:

  • 1+ years of leadership experience demonstrated through coaching, training, or motivating a diverse work team.
  • An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  • Collaborates effectively to get things done, building and nurturing strong relationships.
  • Displays passion, commitment, and drive to deliver an experience that improves clients' financial lives.
  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
  • Communicates effectively and confidently, and is comfortable engaging all clients.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Applies strong critical thinking and problem-solving skills to meet clients' needs.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Efficiently manages time and capacity.
  • Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
  • Can interpret performance results, find opportunities to drive success, and hold others accountable to results.
  • Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

  • 1+ years of management experience, including hiring, coaching, and developing direct reports.
  • Experience in financial services and knowledge of financial services industry, products, and solutions.
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
  • Bilingual skills.

Skills:

  • Customer Service Management
  • Performance Management
  • Coaching
  • Customer and Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving

Shift: 1st shift (United States of America)

Hours Per Week: 40

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