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IT Service Delivery Specialist

2 months ago

Dundee, Dundee City, United Kingdom Abertay University Full time

About the Role

Abertay University is seeking an experienced IT/AV Service Delivery Officer to join its friendly and fast-moving IT Services department.

The successful candidate will deliver a highly professional 2nd line IT/AV support service, with a broad experience of IT and AV technologies, including hardware and software, printing, Microsoft Windows, and MEM/SCCM for OS and application deployment.

Key Responsibilities

  • Provide excellent problem-solving skills, communication skills, and work under pressure to respond to colleagues, students, and stakeholders' needs.
  • Work methodically, prioritizing and managing tasks to provide an excellent service.
  • Have a broad experience of IT and AV technologies, including hardware and software, printing, Microsoft Windows, and MEM/SCCM for OS and application deployment.

Requirements

  • Excellent problem-solving skills, communication skills, and ability to work under pressure.
  • Ability to work methodically, prioritizing and managing tasks.
  • Broad experience of IT and AV technologies, including hardware and software, printing, Microsoft Windows, and MEM/SCCM for OS and application deployment.

What We Offer

Abertay University offers a stimulating and enriching experience for its students, and IT Services is a friendly, vibrant, and fast-moving department with a focus on delivering excellent customer service and high-quality digital technology services.