Senior Care Operations Manager
2 months ago
Senior Care Operations Manager
We are seeking a highly experienced and skilled Senior Care Operations Manager to lead our care services team at Right at Home UK. As a key member of our management team, you will be responsible for overseeing the delivery of high-quality care services to our clients.
Key Responsibilities- Compliance and Quality Assurance
- Ensure compliance with all relevant regulations, laws, and quality standards to achieve an outstanding CQC rating.
- Conduct regular quality assurance activities, including spot checks and service reviews, to ensure the highest standards of care are maintained.
- Leadership and Management
- Lead and manage a team of care assistants, providing guidance, support, and training to ensure they have the skills and knowledge to deliver exceptional care.
- Recruit, train, and develop high-quality care staff to meet the needs of our clients.
- Operational Management
- Oversee the day-to-day operations of our care services, including scheduling, rosters, and client care plans.
- Manage health and safety policies to ensure a safe environment for both staff and clients.
- Business Development
- Work closely with the Director to develop and implement business strategies to drive growth and improve services.
- Identify opportunities to enhance processes and improve efficiency, ensuring the highest standards of care are maintained.
- Qualifications and Experience
- Hold, or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care.
- Previous management experience in the care industry, with a proven track record of delivering high-quality care services.
- Skills and Knowledge
- Comprehensive knowledge of CQC assessment criteria for Good and Outstanding scores.
- Excellent leadership, management, and communication skills.
- Ability to work independently and as part of a team.
- Competitive Salary and Benefits
- Competitive salary up to £43K with a performance-based bonus structure.
- 20 days holiday plus bank holidays.
- Ongoing Training and Support
- Ongoing training and support for skill and business development.
- Dedicated compliance support to achieve the highest standards in CQC reports.
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