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Team Leader for Highways Technical Support

3 months ago


Leeds, Leeds, United Kingdom Leeds City Council Full time

Job Title: Team Leader for Highways Technical Support

Salary: SO2 £34,833 – £36,648

Contract: Permanent

Are you prepared to take on a new challenge? Join a dedicated team that is instrumental in the ongoing enhancement and transformation of essential services within the Highways and Transportation sector.

The successful candidate will be pivotal in a team that operates within the Business Support division, which is part of the Site Development Section, collaborating across the Highways and Transportation services.

This position presents an excellent opportunity for individuals interested in leading a small team to deliver a vital business support function. You will oversee and cultivate the Technical Support team, with potential for the role to expand over time.

As an effective communicator, you will be expected to collaborate with Senior Managers to formulate new policies and operational methods. The ideal candidate will have experience in a business support environment and managing incoming communications. You will be capable of:

  • Delivering clear, precise, and timely information to established standards.
  • Identifying and agreeing on actions to enhance performance, processes, and procedures.
  • Prioritizing tasks to meet competing deadlines while maintaining flexibility to achieve desired outcomes.
  • Effectively communicating and collaborating with Senior Managers across the broader Highways & Transportation Service.
  • Demonstrating strong numeracy and literacy skills, with the ability to analyze data for high-quality report and correspondence production.
  • Engaging with a diverse range of individuals through written communication, telephone, or face-to-face interactions.
  • Understanding the protocols for managing and sharing confidential and complex information.
  • Maintaining high levels of accuracy and attention to detail in all tasks.
  • Taking day-to-day responsibility for ensuring timely service delivery and managing relevant budgets.
  • Analyzing and compiling data for accurate management information and report generation.
  • Recognizing the role of elected members within the council.

Applications are welcomed from candidates who possess these qualities across the Council.

Please refer to the Job Description for a comprehensive overview of the required Skills, Knowledge, and Experience for this role.

We are committed to promoting diversity and seek a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, recognized for its commitment to diversity and inclusion.

All new appointments are subject to the satisfactory completion of a probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK.

Job Description

Job Purpose

To oversee and manage the daily operations of the team.

Responsibilities

  • Collaborate with Senior Managers to develop new policies and operational methods in response to legislative changes and best practices.
  • Ensure timely service delivery and manage relevant budgets on a day-to-day basis.
  • Analyze and compile data for accurate management information and report production.
  • Identify challenges and areas for improvement, proposing effective solutions.
  • Lead the management of incoming correspondence to the service.

Qualifications

  • NVQ Level 3 or equivalent experience is desirable.

Essential Requirements

  • Effective communication skills with a diverse range of individuals.
  • Proven leadership abilities, setting a positive example for the team.
  • Capacity to provide and present clear, accurate, and timely information.
  • Ability to identify and implement actions for performance improvement.
  • Flexibility to work collaboratively and independently to resolve issues.
  • Strong numeracy and literacy skills, including data analysis for report generation.
  • Respect for sensitive and confidential information, behaving ethically at all times.
  • Ability to articulate ideas clearly with well-developed interpersonal skills.
  • Proficiency in using IT applications and systems for information management.
  • Experience in engaging with a wide range of stakeholders.
  • Effective management of personnel and related issues.
  • Knowledge of Highways policies and relevant legislation.
  • Understanding of financial regulations and audit requirements.
  • Commitment to continuous improvement and customer service excellence.

Desirable Requirements

  • Quick learner of new processes through training and development.
  • Familiarity with financial regulations and debt collection procedures.
  • Experience in budget monitoring and adherence to financial management procedures.
  • Willingness to adapt to changing service demands.

Essential Behavioral Characteristics

  • Commitment to continuous improvement and delivering the council's objectives.
  • Understanding and adherence to equality and diversity policies.
  • Participation in training and development activities.
  • Flexibility to assist other services as required.
  • Awareness of and compliance with council policies and procedures.
  • Proactive in challenging incidents of discrimination and reporting concerns.