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Client Relations Coordinator
3 months ago
The primary objective of this role is to collaborate with various departments to deliver exceptional customer support efficiently and effectively. This position is crucial in ensuring that both internal and external stakeholders receive outstanding service.
Key Responsibilities
- Ensure timely and precise handling of customer inquiries received through various channels including phone, written communication, and digital platforms.
- Respond to customer calls while adhering to established service standards.
- Facilitate a positive customer experience by accurately documenting information.
- Coordinate with other departments to ensure seamless information flow.
- Complete administrative reports and tasks to meet stakeholder service level agreements (SLAs).
- Manage hotel reservations.
- Dispatch maintenance notifications and schedule necessary repairs.
- Gather feedback from engineers.
- Oversee false management processes.
- Compile P1 SLA reports.
- Assist with URN applications and reinstatements.
- Address and resolve service inquiries in accordance with company SLAs.
- Fulfill any additional reasonable requests from management.
Essential Qualifications
- Strong customer orientation.
- Excellent telephone communication skills.
- Proficient in computer applications.
- Team-oriented mindset.
- Exceptional interpersonal and communication abilities.
- Capability to prioritize tasks effectively.
- Commitment to exceeding expectations in all assigned tasks.
- Act as a representative of Kings Security, demonstrating quality and excellence in all interactions.
- Adept at adapting to a dynamic work environment.
Desirable Qualifications
- Experience with Cash4Windows software.
- Familiarity with SentinelPlus systems.