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Migrant and Refugee Casework Coordinator
2 months ago
Job Summary:
Voices in Exile is seeking a highly skilled and experienced Migrant and Refugee Casework Coordinator to join our team. As a key member of our advice and casework team, you will provide holistic support to clients with complex needs, including those experiencing destitution, homelessness, and immigration issues.
Key Responsibilities:
- Assess, prioritize, and triage new enquiries and referrals, allocating cases as appropriate within the generalist team.
- Carry a caseload and provide one-to-one generalist advice, casework, and practical support to migrant and refugee clients on issues including immigration status, housing and homelessness, welfare benefits, asylum support, community care, and destitution.
- Oversee our phone and email advice provision and organize and participate in the weekly advice rota.
- Administer destitution hardship grants and liaise closely with our food bank staff in relation to destitute clients in need of food bank support.
- Attend and participate in local migrant sector meetings and networks as appropriate.
- Jointly oversee and supervise casework volunteers and provide support and advice to our current generalist caseworker as needed.
Requirements:
- Experience working with migrant and refugee clients with complex needs.
- Knowledge of immigration law and policy, as well as welfare benefits and community care.
- Ability to work in a fast-paced environment and prioritize multiple cases.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Right to work in the UK.
What We Offer:
- Regular supervision and support.
- In-house and on-the-job training.
- Opportunities for external training on specific issues.
