Customer Service Representative

4 weeks ago


Boston, Lincolnshire, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities
  • Provide personalized support to customers through various channels, including in-branch, phone, and online.
  • Assist customers with transactions, product applications, and other banking services.
  • Build strong relationships with customers to understand their needs and preferences.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with product knowledge and banking services to provide accurate information to customers.
What We Offer

As a Customer Representative at Nationwide Building Society, you will enjoy a range of benefits, including:

  • A competitive salary and bonus scheme.
  • A comprehensive training program to develop your skills and knowledge.
  • A supportive and collaborative team environment.
  • Opportunities for career progression and professional development.
  • A range of employee benefits, including a pension scheme, life assurance, and access to training and development programs.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A customer-focused approach and a passion for delivering exceptional service.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and familiarity with digital tools.
What We're Looking For

We are looking for a motivated and customer-centric individual who is passionate about delivering exceptional service. If you have a strong work ethic, a positive attitude, and a desire to learn and grow, we encourage you to apply for this exciting opportunity.



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