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IT Service Delivery Engineer

2 months ago

Amersham, Buckinghamshire, United Kingdom IP Source Ltd Full time
Job Overview

We are seeking a skilled 2nd Line Support Engineer to join our team at IP Source Ltd. As a key member of our technical support team, you will be responsible for providing second-line support to our clients.

Key Responsibilities:

  • Configuration, support, and maintenance of Microsoft Client & Office Operating Systems
  • Support and maintenance of Microsoft 365 Cloud Services
  • Microsoft Windows server administration experience
  • Support and maintenance of WAN, LAN, and WLAN technologies
  • Understanding of PC hardware setup and configuration

About the Role:

This is a hybrid role, requiring a combination of home working, office working, and visiting client sites when necessary. You will use our PSA system to log all requests, issues, and incidents, and maintain full details of the actions taken to achieve resolution.

Requirements:

  • Strong technical skills and experience in IT support
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team

What We Offer:

As a member of our team, you will have the opportunity to work with a dynamic and supportive environment that fosters growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.