Field Service Engineer

2 weeks ago

Amersham, Buckinghamshire, United Kingdom Questech Recruitment Ltd Full time
Job Title: Field Service Engineer

We are seeking a skilled Field Service Engineer to join our team at Questech Recruitment Ltd. As a Field Service Engineer, you will be responsible for the repair and maintenance of customer-owned and fleet trucks on customer sites.

Key Responsibilities:
  • Undertake the repair and maintenance of customer-owned and fleet trucks on customer sites.
  • Carry out fault diagnosis to identify reported breakdowns.
  • Repair of equipment wherever possible as a first-time fix.
  • Ensure all damage and faults are highlighted to customers and recorded accurately on appropriate documentation.
  • Obtain purchase order numbers as per procedure.
  • Ensure a value for money service is provided and the recommendations are a fair assessment of the repair required.
  • Perform cost-effective repairs on rental equipment or all-inclusive contracts to ensure maximum profitability and return.
  • Accurately complete all paperwork required within the role, servicing sheets, breakdown reports, accident reports, timesheets, quotes, etc., in a timely fashion.
  • Work closely with the sales team, informing them of any potential leads.
  • Ensure service van is kept clean and tidy, and van stock is maintained and profiled to customer base.
  • Maintain Company image, department efficiency, and first-time fix rate.
  • Ensure necessary replacement parts and spares for stock are ordered promptly.
  • Ensure all Company-issued tools and safety/protective equipment are kept in a satisfactory condition, reporting all deficiencies immediately.
  • Quality of workmanship is maintained at the prescribed level, and risk of personal or third-party injury is minimized.
Requirements:
  • Experience of repairing and maintaining either Forklift Trucks/FLTs/Plant Vehicles/Material Handling Vehicles/HGVs/Similar vehicles.
  • Ideally, you will have at least a Level 4 Technician qualification/apprenticeship in the Forklift, HGV, or Automotive industry. Experienced Technicians/Engineers will also be considered.
  • If needed, training will be given on-site.

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