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Student Services and Hospitality Coordinator
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Student Services and Hospitality Coordinator. This role will play a vital part in ensuring a seamless experience for our students, while also contributing to the development of our hospitality services.
Key Responsibilities- Welcome and orient new students, ensuring a smooth transition into our community.
- Foster a customer-centric culture, driving student satisfaction and retention.
- Design and lead engaging social programs, promoting student engagement and well-being.
- Provide prompt and effective support to students, addressing inquiries and concerns.
- Efficiently manage and resolve student issues and complaints.
- Collect and analyze feedback to inform continuous improvement and high satisfaction.
- Collaborate with our head office to ensure post-arrival support and services.
- Contribute to the management of student accommodation, ensuring optimal service delivery.
- Identify and implement opportunities for service enhancement.
- Assist with administrative tasks as required.
- Deliver exceptional customer service, addressing inquiries and concerns.
- Assist in managing student accommodation arrangements.
- Collaborate with the Student Services team to ensure students' well-being.
- Efficiently handle and resolve student issues or complaints.
- Assist with administrative tasks related to hospitality services.
- Open to students applying as a requirement of their college, school, or university course.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and quick adaptability to new software.
- Ability to work both independently and within a team.
- Positive attitude and adaptability in a dynamic environment.
- Customer-focused mindset with a passion for assisting others.
- Familiarity with the education industry and study abroad programs is beneficial.
- Student satisfaction scores and feedback.
- Prompt and effective response to student inquiries.
- Successful resolution of student issues or complaints.
- Improvement in student retention rates.
- Positive feedback from staff and visitors about interactions.
- Contribution to the improvement of hospitality services.
- Implementation of service improvements based on feedback.
- Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
- Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
- Internship Duration: 3 to 6 months.
The Student Services and Hospitality Coordinator will also be expected to demonstrate their commitment:
- To English Path's values and regulations, including equal opportunities policy.
- To English Path's Social, Economic, and Environmental responsibilities and, minimize environmental impact in the performance of the role, and actively contribute to the delivery of English Path's Environmental Policy.
- To English Path's Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
