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Property Operations Manager

2 months ago

Ilford, Greater London, United Kingdom AMR - Specialist Property Recruiters Full time

About the Role:

We are seeking a dedicated Property Operations Manager to oversee the daily operations of our client's residential properties. The ideal candidate will have excellent organisational skills and a passion for providing exceptional customer service.

Key Responsibilities:

  • Manage tenant relations, including addressing queries and concerns promptly
  • Conduct property viewings and oversee the leasing process
  • Coordinate maintenance and repairs with contractors
  • Ensure properties are well-maintained and comply with health and safety regulations
  • Handle rent collection and financial reporting
  • Utilise software for property management tasks
  • Perform data entry tasks accurately and efficiently
  • Uphold high standards of communication with tenants and contractors
  • Manage deposit returns and dilapidations
  • Handle deposit dispute negotiations
  • Maintain up-to-date health and safety and fire risk assessments for required properties
  • Ensure key performance indicators (KPIs) and action points set by management are met
  • Provide valuable feedback to improve processes and technology to deliver world-class service levels to our customers
  • Support the Senior Property Manager as required
  • Acknowledge and action tasks from company directors and provide administrative support as needed
  • Cover work and offer assistance to colleagues when required or in the absence of staff

Requirements:

  • Previous experience as a Property Manager
  • Excellent written and verbal communication skills
  • Ability to communicate effectively with people at all levels
  • An understanding of property legislation, contracts, and health and safety
  • Ability to work under pressure
  • Good time management and organisation skills with attention to detail
  • Full driving licence

About Us:

AMR is a specialist recruiter for the property industry, with a strong reputation for delivering high-quality candidates to our clients. We are committed to providing exceptional service and support to our clients and candidates alike.