Branch Operations Leader

4 weeks ago


Stansted Mountfitchet, United Kingdom Europcar Full time

Job Overview

We are seeking a dedicated Branch Operations Leader to join our team.

About Us

Europcar is more than just a car rental service; we are a dynamic company with a diverse range of offerings.

Position Summary

The Branch Operations Leader will oversee the training and development of frontline personnel while ensuring the overall profitability of a high-traffic location. Key responsibilities include:

  • Leading through a service-oriented approach
  • Training, developing, and managing staff performance
  • Conducting sales and financial analysis

What We Offer

  • Attractive base salary with potential earnings of 50K annually
  • Company vehicle
  • Exceptional commission structure with unlimited bonus opportunities
  • Starting with 6 weeks of vacation (including public holidays), increasing with tenure
  • Complimentary on-site parking
  • Enhanced maternity leave (subject to eligibility criteria)
  • Pension plan and life insurance coverage
  • Discounted car rental rates across our network
  • 20% discount on mobile phone contracts with EE*
  • Discounted hotel accommodations through the Accor Group after one year of service*
  • Cycle to Work scheme*
  • Complimentary annual eye examinations
  • Confidential legal and support services via BUPA
  • Opportunities for career advancement and professional development

Key Responsibilities

  • Enhance staff performance and cultivate effective teams to meet sales targets
  • Boost incremental sales through targeted training and staff development
  • Engage in daily communication with team members, providing recognition and constructive feedback
  • Deliver ongoing training and education to staff
  • Maintain precise sales reporting
  • Collaborate closely with management and departmental leaders

Qualifications

  • Possession of a valid, clean driving license with a minimum of 4 years of driving experience
  • Experience in managing customer interactions, employee relations, and budget oversight
  • Ability to make sound judgments and prudent decisions
  • Excellent communication skills, capable of building rapport across all levels of the organization
  • Strong leadership skills with a proven history in management roles
  • Capability to attract, assess, mentor, and develop staff to form a cohesive team
  • Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint

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