Senior Order to Cash Associate

4 weeks ago

Manchester, United Kingdom THG Full time
About THG

THG is a global technology group that specializes in taking brands direct to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

About Finance at THG

THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health, and Brands.

About the Role

As the Senior Order to Cash Associate, you will report to the OTC Team Leader and be responsible for managing the day-to-day Credit Control and Accounts Receivables of Sales Ledgers within THG. You will provide first-line support to both the Credit Control and Accounts Receivable Teams, and the OTC Manager.

Responsibilities:
  • Manage the Credit Control and Accounts Receivable Teams, including managing holiday rota and absence management for the team.
  • Proactively take ownership of Group Reporting requirements, including ensuring weekly Credit Limits and Insurance MEP specifications are reviewed.
  • Manage Key Partner Accounts (where applicable) and proactively work with the relevant Sales Divisions to provide Key Customer support and excellent Customer Relationship Account Management.
  • Manage Daily Stop-Over reports and order workflow controls and delegate action points from stop-over reports to Credit Control Team Members.
  • Analyze process workflows effectively and proactively engage in process improvements when needed.
  • Manage Low-Risk Account Applications, including pro-forma Customers, and support Month End Reporting and closedown procedures.
  • Work to Team and Individual Targets and effectively communicate with Team Leaders and provide support to the Team Leader Group when needed.
  • Deliver month end close on Working Day 1 and ensure agreed SOPs are in working practice - address any gaps with the relevant team members.
  • Produce weekly and monthly Balance Sheet Reconciliations and Daily/Weekly/Monthly AR Performance Reporting - Cash/Document processing, etc.
  • Ensure the team is processing Customer Invoices & Credit Notes in accordance with HMRC VAT regulations and company guidelines.
  • Manage the Group Daily reconciliation Invoicing report and ensure each team member resolves their queries daily.
  • Oversee the Processing of monthly write-offs and produce daily/weekly/monthly Portal performance reports.
  • Work alongside your Senior Team Member colleagues to deliver a 'world-class' service to our Customer base.
  • Hold weekly/monthly meetings with Divisional Financial Controllers and achieve Team KPI for Query Resolution/Document Processing.
  • Efficiently manage department mailboxes, develop and maintain excellent working relationships with external Customers, internal stakeholders, and wider finance teams.
  • Deliver Monthly Audit to the required standard, ensuring AR Processes are fully in place and any documentation provided to Audit is 100% accurate.

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