Order to Cash Team Leader

6 months ago

Manchester, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

**Job Title: Order To Cash Team Leader**

**Location: THG Shared Services - Beauty**

**About Finance at THG**:
THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions; Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance is there to support every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.

**About The Role**:
Reporting into the SSC Manager the primary responsibility of the Order to Cash Team Leader is to lead the THG Beauty Division within the Credit/Accounts Receivable team, supervise and organise individual's day to day activities and monitor performances.

Responsibility is to manage the flow of work through effective LEAN techniques, observing all key business controls to ensure all work completed under the remit is 'right first time' and to identify poor processes and offer/deliver workable solutions.

**Responsibilities**:

- Organise, supervise and monitor the THG Beauty Credit/Accounts Receivable Team activities efficiently and effectively to ensure all Debt Reduction Targets, Cash Collection Targets, SLA's and KPI's are met
- Effectively manage Beauty Customer orders
- Provide expertise and act as first point of reference to resolve business critical issues
- Act as coach for Team Members
- Act as first point of escalation for resolving internal and external THG Beauty Credit issues
- Manages incoming requests through work flow and schedules activities appropriately
- Develop and maintain excellent working relationships with External counterparts, Sales & Operational Teams, Insurance Brokers, internal customers and business partners
- Strives to achieve best practice performance levels as per benchmarks agreed with the SSC Manager
- Deliver Weekly Reporting of Aged Debt performance
- Deliver Insurance cover requirements for your Divisions, working with the SSC Manager to ensure T&C's of our Insurance Policy are met
- In liaison with the SSC Manager, identifies and implements continuous improvement initiatives
- Organise periodic feedback sessions for the team
- Evaluates new processes and ensures training material is produced for all team members,
- Trains and develops each Team Member with the latest process updates
- Document Key Processes

**Requirements/Skills Needed**:

- Proven track record of managing team members within a Credit Control environment
- Proven track record of high performance and Order to Cash experience
- Experience in Managing a Trade Credit Risk Insurance Policy
- Office IT literate, preferably with advanced MS Excel skills
- Experience of working in a Shared Service centre or similar working environment
- Sage or any other ERP systems knowledge
- Track of high performing standards
- Professional education or equivalent experience
- Fluent in English verbal and written

**Benefits**:

- Competitive salary
- Onsite doctor
- Employee discounts
- Gym discounts
- Company bonus scheme
- Company pension scheme

**THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

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