Team Leader

6 months ago

Manchester, United Kingdom NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

What Is The Role of a Team Leader?

Deliver agreed depot service levels in line with company standards and processes through effective planning and management of all depot resources in order that company revenues are maximised, company colleagues and cash are safe and secure and any business risk is mitigated.

What Will I Be Doing as a Team Leader?- Maintenance of stationary stock levels relevant to Facility location and control of stationary usage within the Facility.
- Achieve all agreed service levels, maximise company revenues and control costs through effective planning, deployment and management of all available resources.
- Support Facility Manager in delivering expected JPR in line with company expectation
- Lead, direct and develop (in line with CTUK values) all colleagues so that they are fully capable and engaged in order that individual performance levels are maximised
- Set measurable objectives for Team Support Officer to fulfil Facility Manager and Business vision.
- Work in conjunction with LUK to maintain depot security features and maintain security processes to mitigate risk to the business and its employees.
- Proactively identify and recommend appropriate changes in order to make business improvements.
- Monitor fleet status and maximise the availability of a fully functional fleet by ensuring that planned services, repairs and MOTs are conducted as required in accordance with internal procedures and VOSA guidelines.
- Monitor the control of and adherence to company policy and procedures in order to ensure compliance to all H&S, legal, regulatory (SIA, VOSA, Operating License etc.) and company requirements ensuring full reporting and completion of relevant documentation as required.
- Deliver full and effective use of, and input to GTAS system in order to provide data to internal stakeholders so that effective business analysis and decisions can be made.
- Direct an appropriate response to all unplanned issues (e.g. cash outs, accidents, attacks, fleet issues) in order to achieve a swift and effective resolution.
- Manage employee payroll and ensure Oracle has been updated to reflect annual leave ensuring all employees are paid correctly and on time.
- Manage utilization of employees hours, ensuring staff are on the most optimal rota for the business.
- Develop and maintain effective working relationships with internal and external service providers in order to ensure an efficient service is delivered to the depot so that the depot can operate effectively.
- Manage relationships with LUK including people, security and vehicle integration.What Would I Need to Succeed in the Team Leader Role?-
- Business Focused Solutions.
- Performs through others.
- Influence key stakeholders.
- Builds Organisational Talent.
- Experience in training, supervising and motivating people.
- Experience in a customer services environment.
- Knowledge of the cash in transit industry.
- Excellent problem solving and analytical skills.
- A high standard of personal integrity, discretion and tact, maintaining confidentiality where required.
- Ability to handle pressure and still deliver business objectives.
- Aptitude for identifying opportunities for improvements.
- Good working knowledge of the MS Office products plus internal systems.
- Excellent communicator (written and oral at all levels).
- Ability to lead through others in addition to being a team player.Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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