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Complaints Resolution Specialist

2 months ago

Bristol, Bristol, United Kingdom TLT LLP Full time

{"h2": "About the Role", "p": "We are seeking a skilled Complaints Advisor to join our Legal and Regulatory team within our in-house Risk and Compliance department. As a key member of our team, you will be responsible for investigating and resolving incoming complaints from third parties, ensuring that our firm's policies and procedures are followed. Your expertise will be invaluable in advising on responses to complaints and implementing improved processes for dealing with third-party complaints.

", "ul": [{"li": "Investigate and resolve incoming complaints from third parties, ensuring compliance with our firm's policies and procedures"}, {"li": "Advise on responses to complaints and implement improved processes for dealing with third-party complaints"}, {"li": "Collaborate with our fee-earning teams to ensure effective complaint handling"}, {"li": "Review and update third-party complaints policies and procedures, as needed"}, {"li": "Work with colleagues to manage notifications to our Professional Indemnity insurers, if required"}, {"li": "Assist with reporting on third-party complaints to senior stakeholders and conduct root cause analysis"}], "h2": "Your Skills and Experience", "p": "We are looking for a highly skilled and experienced Complaints Advisor with a strong background in handling complaints at a regulated firm. Experience in a regulated law firm is preferred, but experience in other regulated firms will be considered. You must possess excellent analytical, communication, and organizational skills, with the ability to independently manage priorities and deadlines.

", "h2": "Our Team", "p": "Our Risk and Compliance team is dedicated to ensuring that our firm remains compliant with all regulatory requirements, including Data Protection, SRA, and FCA regulations. We are a collaborative and dynamic team that values innovation and commercial thinking.

", "h2": "About TLT LLP", "p": "TLT LLP is a fast-paced and forward-thinking law firm that helps clients stay ahead of the curve. We are committed to protecting, preparing, and progressing our clients, as well as our people, planet, and communities.

", "h2": "Our Benefits", "p": "We offer a competitive salary, annual pay review, and access to an extensive range of benefits, including 25 days' holiday (increasing to 30 days based on length of service) and private medical insurance. We also offer a flexible working approach, empowering our people to work in a place and at a time that meets their needs.

"}