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Care Manager
2 months ago
The EveryDay Care and Support team is seeking a highly skilled and dedicated Care Manager to join our team. As a Care Manager, you will play a vital role in ensuring the effective and efficient provision of a quality specialist domiciliary service for individuals living with a cognitive impairment.
You will be responsible for upholding our standards to meet the needs and aspirations of customers, their families, and friends, while meeting contractual obligations, statutory requirements, and pre-determined service delivery standards.
Key Responsibilities- To respond quickly to customer enquiries for our services in line with internal operating protocols and the Customer First Programme, alongside generating performance reports.
- To uphold and demonstrate at all times the Values and Behaviours of the EveryDay Care and Support team.
- To work consistently to a high standard and demonstrate continuous improvement in line with the EveryDay Care and Support Quality Assistance Framework, assisting the Head of Service with any service improvement programme that may be identified through inspection, audit, or customer feedback.
- To implement the EveryDay Care and Support Health and Safety Policy and maintain and promote health and safety measures, including those relating to the conduct of a Risk Assessment.
- To work in line with the Customer First programme and actively monitor customer satisfaction, including feeding back and dealing with enquiries in a timely and positive manner within the EveryDay Care and Support SLA (Two working days).
- To liaise with relevant referral agencies, statutory bodies, and other groups to ensure overall consideration and coordination of customers' packages of care and support needs.
- To ensure staff and volunteer compliance with all the EveryDay Care and Support policies and procedures through training and regular reviews.
- To provide a comprehensive housing management service, including all housing and tenancy management, compliance, and information on welfare benefits.
- To ensure the smooth running of a fully operational housing and engagement office, overseeing, reporting, and liaising for repairs and compliance works with contractors and maintaining weekly health and safety checks.
- To participate in 'On Call' duties as required, to meet the needs of the service.
- To undertake any other duties that may be necessary to comply with the demands of the Essential Standards of Quality and Safety.
- Level 5 in the same discipline as the job role or same level qualification in a similar field.
- Demonstrable understanding and working knowledge of the Health and Social Care Act 2014, Mental Capacity Act, and best interest frameworks, safeguarding vulnerable adults.
- Knowledge and understanding of the application of quality issues and good practice in relation to people with dementia, older people, and service delivery.
- Preferably Health and Safety Qualification.
- Housing Qualification (D).
We are an equal opportunities employer and welcome applications from all qualified candidates. We are proud to be part of the Disability Confident Scheme, which demonstrates our commitment to recruitment, training, retention, consultation, and disability awareness.
