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Operations Director

2 months ago

East Bedfont, Greater London, United Kingdom TEAM Full time
About the Role

We are seeking an experienced Operations Director to join our expanding team. As a key member of our leadership team, you will play a crucial role in overseeing the day-to-day operations, implementing process improvements, and ensuring the organization's goals and objectives are met.

Key Responsibilities
  • Lead and manage operational teams, providing direction and leadership, and aligning activities with organizational goals.
  • Oversee operational processes, identifying areas for improvement, and implementing initiatives to streamline operations.
  • Efficiently allocate and manage resources, including personnel, equipment, and resources.
  • Recruit, train, guide, and mentor team leaders, providing clear direction, collaboration, and teamwork.
  • Build strong relationships with teams and stakeholders to enable effective communication between departments.
  • Implement and maintain quality control measures to ensure products and services meet or exceed established standards.
  • Analyze, anticipate, and forecast trends and patterns of the company and marketplace to identify areas for improvement.
  • Collaborate with the finance department to develop and manage the operations budget, monitoring expenses, and implementing measures for improvement.
Requirements
  • Extensive experience in the role or in a similar role.
  • Experience in service delivery within the IT software industry, ideally within an ERP SaaS software supplier.
  • Experience of scaling departments within a growing business.
  • Ability to multitask and prioritize work effectively.
  • Excellent communication and people skills, with the ability to build and maintain relationships with customers and internal teams.
  • Excellent problem-solving skills, identifying problems and proposing effective solutions.
  • In-depth knowledge of diverse business functions.
  • Familiarity with various business software, e.g., ERP, CRM, project management tools.
  • Implementation experience in ISO27001 & ISO9001.
What We Offer

We offer a competitive salary of up to £120,000 per annum, private healthcare, death in service, critical illness cover, 34 days annual leave, and more.

To apply for this role, please click apply online and upload an updated copy of your CV.