Automotive Repair Specialist
1 week ago
Solus, an Aviva company, is seeking a skilled Vehicle Damage Evaluator to join our team. As a key member of our production team, you will play a pivotal role in ensuring our customers receive the best possible outcome.
Key Responsibilities- Conduct thorough vehicle assessments using advanced computerized systems.
- Communicate effectively with customers to provide repair information and estimated completion times.
- Compile and document all relevant repair information, ensuring accuracy and attention to detail.
- Monitor the progress of vehicles through the repair process, identifying and addressing any issues promptly.
- Negotiate estimates with Aviva engineers as required, ensuring seamless communication and collaboration.
- Discuss claim-related issues with Aviva engineers, providing expert insights and recommendations.
- Identify opportunities for non-insurance related repairs, driving business growth and customer satisfaction.
- Conduct mobile and drive-by estimates, providing flexible and convenient services to our customers.
- Maintain and secure allocated equipment, ensuring efficient and effective operations.
- Assist other team members as needed, promoting a culture of collaboration and teamwork.
- Proven experience or knowledge of working in the automotive repair industry.
- ATA Accredited, demonstrating expertise and commitment to industry standards.
- Excellent customer service skills, with a focus on delivering high-quality service to our customers.
- Strong planning and organizational skills, with the ability to manage multiple tasks and priorities.
- Flexibility and adaptability, with a willingness to work across various departments and specialisms.
- Valid driving license, enabling mobile and drive-by estimates.
Solus is one of the largest body repair groups in the country, wholly owned by Aviva. We employ over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
- A competitive bonus scheme, recognizing and rewarding individual and team achievements.
- Group income protection, providing comprehensive support for employees and their families.
- Excellent benefits and rewards packages, including competitive employer-matched pension contributions.
- Discounts on Aviva products and services, offering exclusive benefits to our employees.
- Savings and benefits schemes, promoting financial well-being and security.
- Discounts and schemes for electric vehicle purchase, supporting our commitment to sustainability.
- Main manufacturer approvals, including Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
- Prestigious awards in customer service, apprenticeships, and IT systems fields, demonstrating our commitment to excellence.
- Links with Thatcham, ensuring access to the best products and training in the UK.
- A variety of locations, hours, and working patterns, accommodating diverse needs and preferences.
- Inclusive hiring practices, welcoming applications from diverse backgrounds and experiences.
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