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Membership Coordinator

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City of London, Greater London, United Kingdom The Graduate Project Full time

Job Overview:

The Graduate Project is looking for a meticulous and proactive Membership Coordinator to enhance our vibrant team. The Membership Coordinator will be essential in overseeing our member base, ensuring exceptional levels of engagement, satisfaction, and retention. Key responsibilities include managing membership applications, addressing member inquiries, and facilitating the development and execution of membership services. The ideal candidate will have robust administrative capabilities, outstanding communication skills, and a commitment to providing top-notch customer service.

Key Responsibilities:

  1. Membership Management:
  • Oversee the processing of new membership applications, renewals, and terminations.
  • Maintain and update the membership database, ensuring records are accurate and current.
  • Address membership inquiries, delivering prompt and professional responses through various communication channels.
  • Prepare and distribute membership invoices and renewal notifications.
  1. Member Engagement and Retention:
  • Assist in initiatives aimed at engaging both existing and potential members.
  • Help coordinate member events, networking opportunities, and other related activities.
  • Monitor member satisfaction and collect feedback to enhance membership services continuously.
  • Develop and implement strategies to improve retention rates.
  1. Communication and Relationship Management:
  • Establish and nurture positive relationships with members, serving as the primary contact for all membership-related inquiries.
  • Collaborate with other departments to ensure cohesive and relevant communication with members.
  • Contribute to membership newsletters, updates, and promotional content.
  1. Reporting and Analysis:
  • Track membership trends and provide regular updates to management.
  • Analyze membership data to identify growth opportunities and areas needing improvement.
  • Assist in managing the budget for membership initiatives and events.
  1. Operational Support:
  • Support the Membership Manager in executing membership projects and campaigns.
  • Assist in planning and executing member events, including logistics and follow-up.
  • Handle miscellaneous tasks related to membership operations as needed.

Person Specification:

Essential:

  • Prior experience in a membership role or a customer service/administrative position in a similar setting.
  • Strong organizational and administrative skills with keen attention to detail.
  • Proven capability to manage and maintain databases with high accuracy.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with the ability to foster and maintain relationships.
  • Ability to juggle multiple tasks and prioritize effectively in a dynamic environment.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and membership management software/CRM systems.

Desirable:

  • Experience in a membership organization, charity, or professional association.
  • Knowledge of membership marketing strategies and best practices.
  • Event management experience.
  • Familiarity with relevant business, professional, or community networks.