Customer Service Representative

3 weeks ago


Bishop's Castle, Shropshire, United Kingdom Tenpin Ltd Full time
About the Role

We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring our customers have an enjoyable and memorable visit.

As a Customer Service Assistant, you will be the first point of contact for our customers, providing a warm and welcoming experience. You will be responsible for booking customers in, answering queries, and identifying sales opportunities. You will also be involved in hosting individuals and parties, maintaining a clean and tidy environment, and preparing and serving food and drinks.

Key Responsibilities
  • Deliver outstanding customer service, ensuring a positive experience for all customers
  • Be a point of contact for customer queries, providing accurate and timely information
  • Identify sales opportunities and promote our services and products
  • Host individuals and parties, ensuring a memorable experience
  • Maintain a clean and tidy environment, adhering to health and safety standards
  • Prepare and serve food and drinks, ensuring high-quality standards
What We Offer
  • A fun and dynamic work environment, with opportunities for career development
  • A competitive salary and benefits package, including Tenpin Treats, free bowling, and enhanced maternity and paternity leave
  • Opportunities for career progression, with many of our managers starting as team members
  • A supportive and collaborative team environment, with a focus on delivering exceptional customer experiences
Requirements
  • Full of determination, enthusiasm, and able to work in a fast-paced environment
  • A nothing is too much trouble attitude, with a focus on delivering exceptional customer service
  • Able to provide high levels of customer service, with strong communication skills
  • Fully flexible around working pattern, including evenings and weekends
  • Be approachable, helpful, and organized, with the ability to multi-task
  • A strong team player, with a focus on collaboration and teamwork


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