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Head of Site Reliability Engineering

2 months ago

London, Greater London, United Kingdom loveholidays Full time

About Us

We are a dynamic online travel agency that places technology at the forefront of our operations. Our platform facilitates millions of dream vacations each year.

With a daily influx of a million visitors, our extensive range of services manages 8,000 requests per second, while achieving a p95 search latency of 150ms. Our observability framework processes an impressive 1TB of logs daily and 350,000 metric samples every second.

We prioritize differentiation through a strong reliance on open-source solutions, actively contributing to public repositories and embracing open-source principles.

Responsibilities

As our inaugural Site Reliability Engineer, you will play a crucial role in advancing SRE methodologies such as incident management, blameless postmortems, SLOs, and error budgets. Your contributions will be vital in constructing reliable, high-performance, auto-scalable, and highly available systems, supported by our existing Platform Infrastructure team.

  • Applying our operational strategies through an SRE perspective.
  • Enhancing SRE practices across various teams.
  • Boosting the reliability KPIs of our platform.
  • Balancing reliability with feature delivery through SLOs and error budgets.

Our engineering teams are responsible for the entire lifecycle of services, from initial development to high-load production operations. Your role will be to empower engineering teams in their operational success rather than managing their services directly.

What You'll Be Working On

  • Launching our SRE function by promoting best practices and processes for reliability.
  • Identifying slow-running code paths in critical applications using tools like Java Flight Recorder or Go's pprof.
  • Developing tools or enhancing existing applications with a focus on reliability and performance.
  • Ensuring our systems and their components can handle tenfold load increases through improvements.
  • Reducing mean time to discovery and recovery by enhancing observability and alerting mechanisms.
  • Identifying system vulnerabilities through rigorous analysis.

Our runtime architecture is service-based and hosted on a robust cloud infrastructure. Our engineering teams provision and manage their services' infrastructure using modern tools and practices.

We emphasize observability, continuously refining our monitoring and alerting stack, which is currently centered around a comprehensive ecosystem. Our service mesh provides consistent observability of all production services at ten-second intervals.

Performance and scalability are core to our software and infrastructure development processes, achieved by integrating computer science fundamentals with cutting-edge cloud technologies.

Our teams are encouraged to select the most suitable tools for their tasks, programming in languages such as Java, Go, Rust, Python, JavaScript, and more.

You Should Have a Strong Understanding Of

  • Site Reliability Engineering principles.
  • Performance and scalability considerations.
  • HTTP, web services, and RESTful APIs.
  • Containerization and cloud technologies.
  • Testing, reliability, and monitoring practices.
  • Linux operating systems.
  • Low-level debugging and troubleshooting techniques.

What We'll Offer You

  • Company pension contributions at 5%.
  • A training budget to enhance your skills and knowledge.
  • Discounted holiday packages for you, your family, and friends.
  • 25 days of annual leave (plus 8 public holidays), increasing by one day for every two years of service, up to a maximum of 30 days.
  • Options to buy and sell annual leave.
  • Cycle-to-work scheme, season ticket loans, and eye care vouchers.