Head of Site Reliability Engineering

1 month ago

London, Greater London, United Kingdom Rewardgateway Full time
Job Title: Head of Site Reliability Engineering

At Reward Gateway, we're seeking a highly skilled and experienced Head of Site Reliability Engineering to join our team. As a key member of our engineering organization, you will be responsible for establishing and managing our new SRE function, operating and modernizing our existing cloud infrastructure, and partnering with our DevOps team to ensure fast and supportable platform updates.

Key Responsibilities:
  • Establishing and managing our new SRE function
  • Operating and modernizing our existing cloud infrastructure
  • Partnering with our DevOps team to ensure fast and supportable platform updates
  • Maintaining the highest standards for our customer-facing systems
  • Balancing the desire for innovation with stability and delivery for our customers
  • Ensuring our availability and performance are maintained at the highest levels
  • Acting as a key Incident Commander and escalation point
  • Liaising closely with our SecOps teams to ensure timely vulnerability management
  • Educating teams in SRE practices and maintaining high standards of compliance
  • Implementing world-class observability standards utilizing SLI/SLO/Error Budgets
  • Continually evolving our observability platforms for greater coverage
  • Liaising with Product & Engineering teams for constant evolution of metrics
  • Aligning SRE Sprints & Backlog with our roadmaps to meet business expectations
  • Guiding our teams in a more Agile approach to demand management
  • Actively taking part in our daily stand-ups and keeping our Sprints on track
  • Keeping up-to-date documentation in our JIRA & Confluence tools
  • Owning and maintaining our SRE Incident Management processes
  • Ensuring a focus on cost efficiency for our platforms & services
  • Removing obstacles and fostering team collaboration
  • Communicating with our stakeholders

We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.

From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, and empathy, and what you'll get in return for joining our Mission at rg.

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