Medical Secretary

2 months ago


Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time
Job Overview

We are seeking a highly skilled and organized Medical Secretary to provide exceptional administrative support to our medical team. As a key member of our team, you will be responsible for ensuring the smooth operation of our department, providing a high level of service to our patients, and working closely with our medical consultants and staff.

Main Responsibilities
  • Administrative Support: Provide administrative support to our medical consultants and staff, including managing appointments, diaries, and correspondence.
  • Patient Enquiries: Handle patient enquiries in a professional and courteous manner, ensuring that all messages are relayed to the medical team in a timely and efficient manner.
  • Communication: Develop and maintain effective communication with patients, relatives, and other healthcare professionals, exercising common sense and good judgment in complex or sensitive situations.
  • Diary Management: Maintain the medical consultant's diary, booking appointments and organizing meetings as required.
  • Meet and Greet: Meet and greet visiting personnel to the department, providing a warm and welcoming service to our patients and visitors.
Working for Our Organisation

We are proud to be a leading healthcare provider, delivering high-quality services to our patients and communities. Our team is dedicated to providing exceptional care and support, and we are committed to creating a positive and inclusive work environment.

We value diversity and inclusion, and we are committed to creating a workforce that reflects the communities we serve. We are proud to be a Disability Confident employer and have achieved our status in 2019.

We are committed to supporting our staff in achieving a healthy work-life balance, and we offer flexible working arrangements to support this. We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans, and military spouses/partners into employment.

Person Specification

We are looking for a highly skilled and organized individual with excellent communication and interpersonal skills. The ideal candidate will have:

  • Administrative Experience: Demonstrable secretarial and administrative experience, with a strong understanding of administrative procedures and protocols.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with patients, relatives, and other healthcare professionals.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Computer Literacy: Proficiency in Microsoft Office, including Word, Excel, and Access, as well as internet literacy and research skills.
Our Values

We are committed to living our values of Include, Respect, and Improve in everything we do. We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate, and grow together.

We create a safe environment where we are curious of the lived experience of others, seek out best practice, and are open to listening and hearing new ideas.

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.


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