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Client Relationship Manager

2 months ago

City of London, United Kingdom Indesure Recruitment Full time

About the Role:

You will play a key role in ensuring client satisfaction by closely collaborating with operational teams to meet and exceed client expectations.

Your responsibilities will include representing the client's interests within the company, resolving day-to-day queries, and driving process improvements to enhance customer service.

Key Responsibilities:

  • Represent client interests within the company
  • Resolve day-to-day queries
  • Drive process improvements to enhance customer service

Requirements:

  • Strong technical claims knowledge (Cert CILA/Cert CII)
  • Experience in applying client policies and processes
  • Passion for delivering first-class customer service
  • Excellent communication, problem-solving, and decision-making skills
  • Ability to identify and implement process improvements

About Indesure Recruitment:

Indesure Recruitment is a leading provider of insurance claims management services. We are committed to delivering exceptional customer service and building long-term relationships with our clients.