Technical Infrastructure Program Manager, Corporate Infrastructure Services

1 week ago

London, Greater London, United Kingdom Amazon Full time
Job Description

About the Role

We are seeking a highly skilled and experienced Technical Infrastructure Program Manager to join our IT Corporate Infrastructure Services team at Amazon. As a key member of our team, you will play a pivotal role in shaping the future of our IT Services, driving innovation, and delivering cutting-edge solutions that revolutionize the way our customers experience technology.

Key Responsibilities

  • Lead and manage complex, enterprise-wide projects from initiation to closure, ensuring successful delivery within agreed-upon success measures, budget, schedule, and quality standards.
  • Conduct comprehensive requirement gathering, scoping, project approval, planning, and verification of strategic goals.
  • Develop gap analyses, functional specifications, project schedules, and milestones.
  • Assemble diverse project teams, assign responsibilities, and foster an inclusive and collaborative environment.
  • Assess costs, benefits, and risks, and proactively identify and mitigate high-priority issues through effective action and appropriate escalation.
  • Lead and streamline the transition of IT Services into production, establishing feedback mechanisms for continuous improvement.
  • Build strong, trusting relationships with stakeholders and service owners, fostering a culture of collaboration and inclusivity.

Requirements

  • Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent experience.
  • Proven experience managing large, cross-functional technology projects from requirements definition through solution delivery.
  • Excellent project and program management skills, with experience in methodologies and tools such as Microsoft Project, SharePoint, Excel, and others.
  • Ability to influence, negotiate, and build collaborative relationships with internal and external partners, contractors, and vendors.
  • Proficiency in business applications such as MS Word, Excel, and Visio.

Preferred Qualifications

  • Solid understanding of enterprise TCP/IP network theory and architecture.
  • Hands-on experience with various operating systems (Windows, UNIX/Linux, macOS).
  • Experience in delivering AV projects and managing IT infrastructure projects (colocation, network deployment, production operations).
  • Familiarity with information security, relational databases, and cloud computing.
  • Experience within complex organizational settings (PMO, geographic dispersion).
  • Flexibility to travel, both domestically and internationally, and work within global time zones.

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