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Network Voice Engineer

2 months ago


Croydon, Greater London, United Kingdom Tata Consultancy Services Full time
About the Role

Tata Consultancy Services is seeking a highly skilled Network Voice Engineer to join our team. As a Voice Engineer, you will be responsible for providing technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation.

Key Responsibilities
  • Provide Level 3 support for all UK voice systems, covering support, BAU admin, and maintenance in line with company standards.
  • Maintain and ensure high levels of network/voice availability and resilience.
  • Make sure that CMDB (change management database) / documentation is kept up to date and fit for purpose.
  • Ensure work is carried out to the appropriate quality and company standards and timescales.
  • Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance, and Gallagher's shared values putting clients at the heart of our business.
Requirements
  • Hands-on experience of upgrade/installation of UCCE.
  • Experience with creation of ICM script and Monitoring.
  • Understanding of UCCE SQL tables and use of queries.
  • Knowledge of creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA, PQ's / Skill groups.
  • Previous experience of building UCCE scripts via Call Studio.
  • Knowledge of Video Technologies – WebEx, CMS, TMS.
  • Experience with Voice Recording Vebra, BiB SIP trunking.
What We Offer
  • Competitive salary packages.
  • Paid holiday entitlement.
  • Pension contribution.
  • Private healthcare including dental & optical coverage.
  • Life assurance and income protection.
  • Laptop and phone.
  • Cycle-to-work scheme.
  • Exclusive discounts on gym memberships.
  • Discounted rates on car leasing options.
  • Staff discounts within the larger Tata network.
  • Access to extensive training resources.
Diversity, Inclusion & Wellbeing

TCS is committed to building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'. We believe in treating all applicants equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.