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Account Management Specialist

2 months ago

Plymouth, Plymouth, United Kingdom Interaction - York Full time
Position Overview:

As a Sales Account Manager, you will engage with our valued clients primarily through phone and email communications to enhance the sales of our products and services. Your role will be pivotal in driving customer satisfaction and enriching the overall purchasing experience.

Key Responsibilities:
  • Process orders via email and phone, ensuring accuracy and timely fulfillment.
  • Enhance sales by recommending related products and analyzing customer purchasing patterns.
  • Develop and nurture leads generated from marketing efforts and collaborate with external sales teams.
  • Identify opportunities for process improvements to streamline operations.
  • Prepare and follow up on quotations to secure business or understand reasons for lost opportunities.
  • Monitor customer order reports and proactively address any potential delivery issues.
  • Maintain comprehensive reports on backorders and customer notifications.
  • Provide insights on market trends, competitive pricing, and customer feedback to management.

Qualifications:
To be successful in this role, candidates should possess:
  • A High School Diploma or equivalent; a Bachelor's degree is preferred.
  • 2-4 years of experience in sales and sales administration, demonstrating a solid understanding of the field.
  • Proficiency in Microsoft Office, particularly Excel.
  • The ability to manage multiple tasks effectively in a team-oriented environment.
  • Strong verbal and written communication skills.
  • Attention to detail and problem-solving capabilities.
  • The ability to work independently with minimal supervision.
  • Willingness to travel as required.