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Imaging Services Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom Liverpool Women's NHS Foundation Trust Full time

Position Overview

An exceptional opportunity has emerged within our Imaging department, located at Liverpool Women's Hospital, for the role of Imaging Services Coordinator.

The Imaging Services Coordinator will demonstrate outstanding communication abilities with patients and all tiers of personnel, including senior management and healthcare professionals. This role requires the capacity to recognize capacity and demand challenges within the Imaging Department and contribute to developing effective solutions.

Key Responsibilities

The individual in this position will be accountable for delivering daily support to the Imaging Booking Clerk within the Imaging department. Responsibilities include managing appointment scheduling and serving as a resource for advice and guidance within the team.

The Coordinator will oversee daily staff management functions, including scheduling and workload organization. The role demands the ability to prioritize personal tasks while ensuring the service meets established standards.

Initiative is essential, as the Coordinator will supervise all departmental activities.

All operations within the Imaging department must adhere to Trust Policies.

Collaboration with the Imaging team is crucial, and there will be opportunities for professional development and learning.

About Liverpool Women's NHS Foundation Trust

Liverpool Women's NHS Foundation Trust is committed to providing the highest quality of care for women, infants, and families. Annually, we facilitate over 7,500 births, conduct more than 49,000 gynecological procedures, care for over 1,000 critically ill and premature newborns, perform around 1,000 IVF cycles, and manage over 4,000 genetic consultations. Our dedication to research and innovation positions us as the premier health provider in Europe for women, infants, and families.

Our team comprises leading experts recognized nationally, showcasing our professionalism, skill, and compassion.

The Trust is continuously innovating and enhancing its services to deliver modern and advanced care. We are actively developing services on our current site and have long-term aspirations for future growth, supported by newly launched strategies that outline a comprehensive plan for our services.

Job Duties and Responsibilities

Primary Duties Include:

  • Overseeing the daily functions of the Imaging administrative team.
  • Assisting staff with complex patient bookings and potential complaints, collaborating closely with the Imaging support officer to resolve issues.
  • Ensuring that appointment scheduling aligns with Trust Policies.
  • Analyzing patient tracking lists and waiting list data to ensure appropriate scheduling of patients and clinics, while conducting data quality reviews as necessary.
  • Providing guidance and information regarding procedures, appointments, and clinic arrangements to the Divisions and within the service.
  • Maintaining an organized electronic and paper filing system relevant to the department and managing patient records in accordance with Trust Records Management Policy.
  • Allocating daily tasks, monitoring staff progress, and conducting audits of departmental work as required.
  • Offering supervisory support within the department and direct line management to the Imaging Booking Clerk, including training and support on an as-needed basis.
  • Assisting the Imaging support officer in reviewing clinical and non-clinical incidents related to the service, performing root cause analysis, and implementing corrective actions.
  • Contributing to the formulation of departmental standard operating procedures.

Qualifications & Experience

Essential:

  • Minimum of GCSE level education or equivalent, including English and Mathematics.
  • European Computer Driving Licence (ECDL) or equivalent qualification.
  • Experience in a contact center or similar appointment booking environment.
  • Comprehensive knowledge of hospital-based Patient Administration Systems and Clinical Systems.
  • Experience in providing daily supervision to a small team, preferably within an NHS context.
  • Prior experience in data entry and input.

Desirable:

  • Experience in an NHS contact center or similar appointment booking environment.
  • Experience in developing policies and specific standard operating procedures.
  • Experience in staff management, including handling sickness absence and conducting performance reviews.

Skills and Attributes

Essential:

  • Strong numeracy and literacy skills.
  • Effective verbal and written communication skills.
  • Proficient keyboard and PC skills.
  • Organized and methodical with a keen attention to detail.
  • Ability to maintain high standards of accuracy.
  • Professional and friendly telephone demeanor.
  • Understanding of confidentiality, Data Protection, and Caldicott principles.
  • Aptitude for recognizing and resolving routine issues, escalating when necessary.
  • Knowledge of NHS waiting time requirements and procedures.

Desirable:

  • Familiarity with Meditech.
  • Understanding of Trust policies and the NHS agenda.
  • Knowledge of the Trust's confidentiality regulations.
  • Familiarity with specialized medical terminology.

Personal Attributes

Essential:

  • Strong time management skills.
  • Excellent organizational abilities.
  • Capacity to maintain professionalism under pressure.
  • Commitment to confidentiality.

Desirable:

  • Flexibility in work approach.
  • Assertiveness when appropriate.
  • Self-motivated and enthusiastic.

Personal Qualities

Essential:

  • Adaptability to change.
  • Ability to meet deadlines and prioritize workload.
  • Capability to work independently or as part of a team.
  • Ability to multitask effectively.
  • Competence in handling sensitive and confidential information.
  • Desire for personal skill development.
  • Consistent attendance and motivation.
  • Willingness to adjust duties at short notice.

Desirable:

  • Ability to implement innovative ideas for the benefit of patients, staff, and the working environment.