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Luggage Porter

2 months ago

North West London, United Kingdom St Pancras Renaissance Hotel London Full time

Job Summary:

We are seeking a highly skilled and customer-focused Luggage Porter to join our team at St Pancras Renaissance Hotel London. As a Luggage Porter, you will be responsible for delivering exceptional guest experiences from arrival to departure, ensuring that every guest feels welcome and valued.

Key Responsibilities:

  • Guest Services: Provide personalized assistance to guests, including luggage handling, directions, and recommendations for local attractions and services.
  • Communication: Engage with guests in a friendly and professional manner, using active listening skills to understand their needs and preferences.
  • Teamwork: Collaborate with other hotel staff to ensure seamless guest experiences, including providing support during peak periods.
  • Knowledge and Skills: Stay up-to-date on local attractions, events, and services, and use this knowledge to provide guests with personalized recommendations and insights.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, responding to changing guest needs and priorities.

Requirements:

  • Previous Experience: Previous experience in a similar role is preferred, but not required.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds.
  • Knowledge and Skills: Basic knowledge of local attractions, events, and services, with a willingness to learn and stay up-to-date.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including pension scheme participation and life assurance coverage.
  • Training and Development: Opportunities for training and development, including comprehensive training programs and career advancement opportunities.
  • Employee Benefits: Access to employee benefits, including gym and spa access, free meals, and dry-cleaning service availability.

Language: English (en-US)