Fitness Operations Supervisor

3 weeks ago

Southport, Sefton, United Kingdom Frasers Group Full time

Company Overview

Our mission is to enhance every aspect of the fitness experience, ensuring high standards, driving commercial success, and providing exceptional experiences for our members.

This is a full-time role focused on the daily operations of the facility. You will lead the team in all sales and operational activities, demonstrating a meticulous attention to detail and a strong sense of ownership. This position is accountable for various performance indicators and is responsible for the recruitment, development, and support of a high-performing team capable of consistently meeting these targets.

Employee Benefits

We offer a range of attractive benefits, including:

  • • 20% discount across all Frasers Group brands
  • • Performance-based bonus scheme
  • • Complimentary gym membership
  • • Opportunity to participate in the monthly Frasers Group Champion program, where winners receive double their salary for the month
  • • Recognition through our monthly champions program
  • • Access to training and development programs with recognized qualifications available, including Level 3 & 5 in management and leadership
  • • Enhance your fitness expertise with product training and opportunities to conduct personal and group training sessions

Role Responsibilities

  • Act as a representative of our brand, embodying the principles of fitness
  • Uphold our elevated standards of operation at all times
  • Drive revenue across all streams, from membership sales to merchandise, to enhance overall profitability
  • Manage controllable expenses effectively, including inventory and cleaning supplies, to minimize waste and overspending
  • Lead by example in member-facing roles, enhancing the experience of every visitor
  • Ensure adherence to central processes and deliver them consistently to the highest standards
  • Foster team engagement with national initiatives and incentives
  • Oversee the recruitment, training, and onboarding of new staff members
  • Ensure all operational tasks are completed consistently and to a high standard
  • Provide constructive feedback regularly to support team members in reaching their potential
  • Report maintenance issues following best practice guidelines
  • Demonstrate resilience and adaptability in challenging situations
  • Manage all policies and procedures, including health and safety regulations
  • Maintain high standards of cleanliness and presentation at all times

Required Qualifications

Ideal Candidates Will Have:

  • A passion for health, fitness, and wellness
  • A Level 2 qualification in fitness (preferred)
  • Strong leadership capabilities
  • Flexibility in communication and management style to suit individual team members
  • A positive, solution-oriented approach in challenging situations
  • Exceptional interpersonal skills with a member-focused mindset
  • Ambition and a desire for personal and professional growth
  • Flexibility in working hours to meet the needs of the business

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