Branch Manager
3 weeks ago
About the Role:
The Branch Manager is a key position within Mistoria Estate Agents, responsible for the overall management and performance of their assigned branch. This role involves overseeing property sales and lettings operations, managing staff, and ensuring excellent customer service.
Key Responsibilities:- Oversee daily operations of the branch, ensuring efficiency and effectiveness in property sales and lettings (HMOs, Residential Lets and Commercial lets)
- Ensure compliance with all relevant property laws, regulations, and company policies
- Conduct regular performance reviews and provide constructive feedback to team members
- Organize and facilitate training programs to keep staff updated with industry trends and best practices
- Address and resolve client complaints and issues promptly and professionally
- Oversee client acquisition and retention strategies to enhance customer loyalty
- Manage branch budget and financial performance, ensuring targets are met or exceeded
- Prepare and present regular financial and operational reports to the Head of Estate Agents
- Bachelor's degree in Business Administration, Real Estate Management, ARLA/NAEA or a related field
- Minimum of 5 years of experience in the estate agency industry, with at least 2 years in a managerial role
- Proficiency in using CRM software such as Alto CRM and property listing platforms like Rightmove and OnTheMarket
- Strong financial acumen with experience in budget management and financial planning
- Knowledge of relevant HMO property laws, regulations, and compliance requirements
- Head of Estate Agents: Regular updates and strategic alignment
- Lettings Manager and Sales Team: Coordination and support for sales and lettings activities
- Regulatory Bodies: Ensuring compliance with property laws and regulations
- Bonus scheme
- Company car
- Company events
- Company pension
- Free or subsidised travel
- Free parking
- On-site parking
- Sick pay
Working Hours: Monday to Friday, Day shift
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